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Client: ClearView Family Practice
ClearView Family Practice was dealing with a 22% no-show rate, costing them roughly $15,000 per month in lost revenue. Staff spent hours each day making reminder calls that often went unanswered. Patients complained about long hold times when trying to schedule appointments, and the practice had no online booking option.
We deployed Vareoz's booking management with HIPAA-aware configurations. Patients can now self-schedule appointments through a secure online portal. Automated reminders go out via text and email with one-tap confirmation or rescheduling. The analytics dashboard gives the practice manager visibility into appointment patterns, peak times, and provider utilization.
-40%
No-Show Reduction
+35%
Patient Satisfaction
-70%
Staff Call Time
$6,000
Monthly Revenue Saved
“The impact was immediate. Our no-show rate dropped from 22% to 13% in the first month. Our staff can focus on patient care instead of playing phone tag all day.”
Dr. Sarah Mitchell
Managing Partner, ClearView Family Practice